Vita Health Group works in conjunction with the NHS to provide Musculoskeletal (MSK) services across the UK. If you are aged over 16 and are a patient registered with a Bromley GP, you have 3 options if you wish to access our NHS MSK Services:
Bromley MSK
GP Referral
Make an appointment with your GP and if they feel you require input for condition, they can refer you. All referrals will be assessed and triaged by one of our experienced clinicians. You will be contacted by one of our NHS Administrators to arrange an appointment.
Digital Self-Referral
Follow the link and answer a series of questions in your own time. You can access this tool 24 hours a day, 365 days a year. Please have your NHS number ready and make sure you provide us with a valid email address in case your symptoms require urgent attention.
Telephone Self-Referral
Call our NHS Administration Team on 020 8778 9050 and select option 2. Our friendly Administrators who will guide you through the self- referral process and book you into our next available telephone assessment with a qualified physiotherapist.
What Services Do We Offer?
Physiotherapy & Rehab
Group Exercise Classes
MCATS
PhysioDirect (Telephone Triage) is rapid access to a telephone advice service, operated remotely by specially-trained Chartered Physiotherapists. It is available to patients at our Bromley Clinic 52 weeks a year, including evenings.
This service gives you peace of mind and allows you to access expert advice and support easily.
- A Triage Team will screen all Musculoskeletal (MSK) referrals against evidence based criteria, dismissing any clinical red flags (i.e. whether they require urgent medical attention) and assessing the individual’s psychosocial response to their MSK injury.
- Following referral, individual’s have the option to discuss their problem with a Physiotherapist at a pre-booked telephone appointment.
- An assessment is made using questions designed to establish a provisional diagnosis and screen for any non-MSK conditions. Advice is given to the patient, supplemented with bespoke information which is dispatched the same day by post/email.
- The service would maintain regular contact with the individual, to ensure progress is being made, with a face-to-face referral always remaining an option.
Benefits
- Patients would receive earlier intervention. By tackling MSK problems earlier on, the likelihood of them becoming long lasting is reduced. Accessing intervention at the earliest point will allow self management and treatment to begin efficiently and reduce the likelihood of progression from an acute to a chronic problem.
- A reduction in the need for ‘face to face’ Physiotherapy appointments.
- This earlier intervention improves health and well-being and results in a reduction in absence and associated related costs.
FAQs
How do our NHS Physiotherapy service work? Learn more
We deliver a range of NHS services for GPs and Clinical Commissioning Groups. These services are delivered in the community and are aimed at improving patient access and achieving the best possible outcome. We see patients aged 16+. Our services are evidence-based. They are delivered by highly trained, well managed and supported staff, who regularly update their professional development in keeping with best practice guidelines.
Our contract management and monitoring are assured through dedicated Clinical and Commercial leads and true partnership working with Commissioners. We offer the following services:
- Electronic screening and referral management
- Telephone triage and advice service
- Face-to-face Physiotherapy and Rehab Therapy Services
- MCATS Service (Musculoskeletal Clinical Assessment and Treatment Service)
- Online and face-to-face Exercise Classes
- Access to extensive resources to help GP’s and Patients manage their conditions
What can I expect from the NHS Physiotherapy service? Learn more
A Triage Team will screen all Musculoskeletal (MSK) referrals
Following referral, individuals will be triaged centrally and offered an appointment at their preferred location. All details about your appointment will be sent prior to the appointment.
During your appointment a full assessment of your presenting condition will be undertaken and your therapist will work with you to design a rehab programme that meets your needs.
During the course of your treatment your progress will be monitored and the rehab programme progressed appropriately.
Advice is given to patients, supplemented with bespoke information which is despatched by email, post or SMS.
Do I need to pay for the NHS Physiotherapy service? Learn more
The treatment you receive under this service is via the NHS and no payment is required for our NHS Physiotherapy service.
Managing your NHS Physiotherapy appointments Learn more
We can only discuss your appointments with you, this includes cancelling appointments. If you are happy for someone else to manage your appointments on your behalf, then please notify either our reception team on the day of your appointment
What if I need to cancel my NHS Physiotherapy appointment? Learn more
Please call us as soon as you know you will be unable to attend an appointment, so that it may be given to other patients. Cancellations must be made at least 24 hours’ prior to the appointment. Should you wish to cancel over the weekend or out of hours, please leave a message on our answering machine. You must contact us within one week to avoid being discharged back to your GP.
Our cancellation policy is intended to avoid unnecessary loss of appointments, which can lead to increased waiting times:
- If you fail to attend your appointment or cancel with less than 24 hours’ notice more than once you will be discharged back to your GP.
- Frequently cancelling your appointments with more than 24 hours’ notice will also lead to being discharged back to your GP.
- If your last appointment was over 12 weeks ago or more, we may ask you for a new referral. This is because your injury may have changed in that time and we will need to re-assess you and create a new treatment plan for you.
- We understand it can sometimes be unavoidable to cancel your appointment and these circumstances will always be considered if you inform us that you are unable to attend. The aim of our policy is to ensure our waiting times are kept to a minimum to benefit all of our patients.
Please call the clinic where you appointment is scheduled:
- Bromley MSK: 020 8778 9050
- Croydon MSK: 020 8187 4280
- Lambeth MSK: 020 8778 9050
- Wandsworth MSK: 020 3540 7559
Community services in Bromley
Useful links
- Versus Arthritis
- Arthritis Action
- Cycle routes in Bromley
- Enbro – walking trails with monthly meet-ups in Bromley
- Walking for Health (Bromley Ramblers)
- Mytimeactive – group exercise and keep fit for 60+
- Outdoor/park gyms (Bromley)
- Escape Pain – Community based exercise classes across various Bromley
- Mind – support groups and independent advice
- Bromley well – supporting health, wellbeing and independence
- Talk together Bromley – free NHS talking therapies service for 18+
- Age UK – activities & events in Bromley and Greenwich
- GoodGym Bromley – Community social and physical activities
- Weight loss
- Smoking cessation
- Change Grow Live (Bromley) – Drug and alcohol services
- NHS One You – Dietary advice and guidance
Information & Guidance
Access our health hub
Physical Health
If you are struggling with a physical condition or injury that is affecting daily life, we offer a range of guidance to help reduce your symptoms, prevent further injury and improve your physical function to get you back to your best.
An award-winning, CQC registered healthcare provider
