NHS Musculoskeletal (MSK) Services

We deliver a range of NHS services for GPs and Clinical Commissioning Groups. These services are delivered in the community and are aimed at improving patient access and achieving the best possible outcome. We see patients aged 16+. Our services are evidence-based. They are delivered by highly trained, well managed and supported staff, who regularly update their professional development in keeping with best practice guidelines.

Our contract management and monitoring are assured through dedicated Clinical and Commercial leads and true partnership working with Commissioners. We offer the following services:

• Electronic screening and referral management
• Telephone triage and advice service
• Face-to-face Physiotherapy and Rehab Therapy Services
• MCATS Service (Musculoskeletal Clinical Assessment and Treatment Service)
• Online and face-to-face Exercise Classes
• Access to extensive resources to help GP’s and Patients manage their conditions

A Triage Team will screen all Musculoskeletal (MSK) referrals

Following referral, individuals will be triaged centrally and offered an appointment at their preferred location. All details about your appointment will be sent prior to the appointment.

During your appointment a full assessment of your presenting condition will be undertaken and your therapist will work with you to design a rehab programme that meets your needs.

During the course of your treatment your progress will be monitored and the rehab programme progressed appropriately.

Advice is given to patients, supplemented with bespoke information which is despatched by email, post or SMS.

The treatment you receive under this service is via the NHS and no payment is required for our NHS Physiotherapy service.

We can only discuss your appointments with you, this includes cancelling appointments. If you are happy for someone else to manage your appointments on your behalf, then please notify either our reception team on the day of your appointment

Please call us as soon as you know you will be unable to attend an appointment, so that it may be given to other patients. Cancellations must be made at least 24 hours’ prior to the appointment. Should you wish to cancel over the weekend or out of hours, please leave a message on our answering machine. You must contact us within one week to avoid being discharged back to your GP.

Our cancellation policy is intended to avoid unnecessary loss of appointments, which can lead to increased waiting times:

• If you fail to attend your appointment or cancel with less than 24 hours’ notice more than once you will be discharged back to your GP.
• Frequently cancelling your appointments with more than 24 hours’ notice will also lead to being discharged back to your GP.
• If your last appointment was over 12 weeks ago or more, we may ask you for a new referral. This is because your injury may have changed in that time and we will need to re-assess you and create a new treatment plan for you.
• We understand it can sometimes be unavoidable to cancel your appointment and these circumstances will always be considered if you inform us that you are unable to attend. The aim of our policy is to ensure our waiting times are kept to a minimum to benefit all of our patients.

Please call the clinic where you appointment is scheduled:

• Bromley MSK: 020 8778 9050
• Croydon MSK: 020 8187 4280
• Lambeth MSK: 020 8778 9050
• Wandsworth MSK:  020 3540 7559