Mediation is one of the tools of conflict resolution. It is a process by which an independent, impartial third party helps two or more people in conflict talk about their situation, exchange their concerns, and work towards a resolution.
What types of issues are suitable for mediation?
Mediation is suitable for a range of issues where the parties have the power to resolve the matter themselves. This includes specific complaints about behaviour, conflicts involving allegations and counter-allegations, breakdowns in working relationships, team disputes, tensions between managers and team members, conflicts within management teams, and disputes between internal or external stakeholders.
What to Expect from Mediation?
The Mediator first meets each party separately to understand their concerns, expectations, and explain the mediation process. If both parties agree, a joint session is held. Together, they create an agenda, focusing on realistic resolutions. The Mediator guides the discussion, helping parties address issues one at a time, explore options, and find common ground. Any agreements made are clarified and, if needed, documented. Copies can be shared with relevant third parties (e.g. a line manager). All session notes are then securely destroyed.
Confidentiality
Mediation is private, confidential, and without prejudice. Anything disclosed during the mediation is done so without prejudice and cannot be used in any future proceedings should the parties fail to reach agreement.
Book Your Course Today
Our team is here to help you find the right support for your organisation.
Not sure what you need? Book a FREE 30‑minute consultation with one of our experts.
