Recognised as one of London’s leading providers of physiotherapy, our Crystal Palace clinic has a dedicated team of experts who are committed to excellence in clinical standards and customer service.
Based in the Jubilee Stand within Crystal Palace park, our clinic offers a range of treatments including general physiotherapy, sports massage, acupuncture, pilates, shockwave and steroid injection services.
After a series of clinical tests, treatment will usually consist of a combination of hands-on manual therapy techniques (massage, manipulation, joint mobilisation) and specific exercise.
We may also use complimentary techniques like shockwave therapy or dry needling/acupuncture.
What should I expect to happen at my physiotherapy assessment?Learn more
The physiotherapist will take a detailed history and then do an examination using a number of recognised tests to try to establish the nature of your problem. They will then begin treatment with you or advise you on the best course of action. This will often include a series of exercises or other self-management advice to help you recover. It is important that you follow this advice because our experience tells us that the patients who follow their plans generally respond better to treatment. Read more about our Consent to Treatment policies below.
Do I need to pay for the Private Physiotherapy service?Learn more
If you are coming to us through an insurance company you will need to provide the following policy details at the time of booking:
Policy number / membership number
Authorisation code
What your policy excess is
We will deal with the insurance company directly on your behalf.
For any other patients then yes, your appointment will incur a fee, which will be taken at the time of booking. For details of our charges please contact our team on 0208 778 9050.
How do I pay for my physiotherapy appointment?Learn more
We can only accept card payments. Payment will be taken at the time of booking to confirm your appointment.
If you are coming to us through an insurance company you will need to provide the following policy details at the time of booking:
Policy number / membership number
Authorisation code
What your policy excess is
We will deal with the insurance company directly on your behalf.
For any other patients then yes, your appointment will incur a fee, which will be taken at the time of booking. For details of our charges please contact our team on 0208 778 9050.
Payment is required at the time of booking. A limited number of our clinics do not have on site payment facilities. So our team will follow up with you in advance of your appointment to take payment.
What do I do if I need immediate physiotherapy advice or treatment?Learn more
We are a Primary Care Musculoskeletal Outpatients Service and are therefore not equipped to deal with emergency/ urgent medical care.
If you are experiencing significant Musculoskeletal pain, please contact your GP to discuss options for pain relief. Our Physiotherapists cannot provide prescriptions for medication.
The 111 online service asks questions about your symptoms to help you get the help you need.
Call 111 if you need urgent help for a child under 5 or cannot get help online.
For life-threatening emergencies, call 999 for an ambulance.
What if I need to cancel my physiotherapy appointment?Learn more
Please call 020 8778 9050 as soon as you know you will be unable to attend an appointment so it may be offered to other patients. Cancellations must be made at least 24 hours prior to the appointment. Should you wish to cancel over the weekend or out of hours, please leave a message on our answer machine or contact us here.
Cancellations without the required notice may incur a cancellation fee.
We are recognised by all the major insurers and can bill them directly if you have an authorisation code.
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